Reach Out America – Post Disaster Impact Assessment for ROA's Impact

Be honest.

We’d like to know what was lacking or where we disappointed you in giving the perfect experience?

How did your community respond to your efforts?

Did this event help you in your community relationships?

Yes

What can we do to help improve your connection with your community?

Is there something we could do better to serve you or improve our processes?

We’d love to learn which part of your ROA experience impressed you the most?

We’d like to know how we can improve your experience with us?

Was our reaction speed timely for the need at hand? We acknowledge sometimes shipping can be difficult and delayed, but if it was, was this communicated effectivley? Please explain your perspective.

Were you effectively trained or staffed to accomplish your mission of serving your community?

Is there something we could do better in training, communicating or helping you with staffing issues?

If we provided signage, was it effective? What would you recommend we add?

Would you want us to respond to your need should you have another disaster?

Yes

Was our communication sufficient?

Great

Hit or Miss

Too many people

Not enough

Was our website easy to navigate? Any tips on making it a better experience?

Are we able to meet your expectations?

Why did you choose to partner with us??

We’d like to know, what do you like the least about our process/brand?

Thank you for the feedback! Would you like to tell us why you score us that way?

How did you benefit from using our services?

Can you please tell us, what could we have done differently to offer a better experience?